Why does Cox *** so bad??
What is wrong with Cox??? For the last month or two I have had HORRIBLE internet service. Going out several times a day sometimes, going out for hours others. There is ALWAYS a “service impacting eve...
Forum Discussion
Hello @CriesRex,
I wouldn’t like it either if that happened to me, so I understand why you feel the way you do. Let us get to the bottom of this. First, we’d like to look at your account. Once we troubleshoot with you about our findings, we can certainly review the account for account credit. As we do not believe it is fair to pay for service you are not getting. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
I wouldn’t like it either if that happened to me, so I understand why you feel the way you do. Let us get to the bottom of this. First, we’d like to look at your account. Once we troubleshoot with you about our findings, we can certainly review the account for account credit. As we do not believe it is fair to pay for service you are not getting. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
