Hi Keri,
Customers have several channels to choose from when paying their bill. Online by visiting www.cox.com, by mail using check or money order, by phone using the automated system and in person at a Cox Authorized Payment center. Customers also have several method of payment options; cash, checking/savings, debit cards, and credit cards. Just like other merchants who accept checks, customers will need to provide identification verifying the checking account belongs to them when paying in person. This protects the customer as well as the business. Paying through the Kiosk or mailing in payment with a check does not require an ID since the payment is processed as an ACH payment. ACH is an electronic payment delivery system which processes electronically originated credit and debit transfers for institutions nationwide.
Maria L.
Cox Support Forum Moderator
