Forum Discussion

rfcnola's avatar
rfcnola
New Contributor
5 years ago

Why didn't Cox notify customers in advance about discontinuation of email accounts?

If I hadn't logged in today with a "secondary" account I probably wouldn't have known until I tried to add a new email address to my account sometime in the future. I have several Cox email addresses...
Cox
cox email
email
Webmail
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
Hello, we are sorry this was not properly communicated to you. Cox Internet will no longer offer customers the ability to create new Cox Email accounts. The result of this policy is to provide a greater focus on delivering exceptional internet services. Since you already have a Cox Email account, you will continue to receive Cox Email Support. We apologize for the inconveniences caused. -Kevin M. Cox Support Forum Moderator