I posted something below because I wanted to hear from other customers their thoughts. Replies have been turned off I believe by a Cox moderator. This is not right but seems to fit the Cox model of not being open to their customer’s concerns but rather send you on a continuous loop within there support system which does solve the problem which is inconsistent and spotty service that needs to be addressed by their network maintenance team.
What was the problem you were having? Also, what modem are you using, and if you have a modem and router, what router are you using as well?
Darkatt,
Thank you for your reply. My problem is an inconsistent connection from Cox with the service being turned off for several hours on multiple occasions over the past couple of months. Even though I signed up for text messages when the service is down Cox did not send them. This was all spelled out in my prior post which the Cox moderator turned off replies to. Isn't that interesting that Cox does not want to hear from other customers about their service outage issue. As long as you asked I have been using a netgear modem and router, two components, both approved by Cox. However, these are not the problem as verified by Cox customer service personnel. It's the outside the home Cox network that has been inconsistent and unreliable.
Gratitude - Jim
I love the netgear modem, the indicator lights on the front can tell you a great deal. When you lose service, the top 4 lights, are they out, is light 1 on, and light 2 blinking? The lights, 1 is power, 2 is downstream, 3 is upstream, and the 4th indicates full sync, so depending on which lights are solid, and which ones are blinking, can help in ascertaining exactly what is taking place.
Also, i have the RAXE300 netgear router, and have noticed occasionally, it requires being rebooted for my internet to work. The modem, (CM2000) will indicate 4 solid lights, and the Cox app indicates no outage, so I restart the router and I am back online. I have notified Netgear about this issue. You would think that a router as nice, (and expensive), as the RAXE300, would be free of such issues, as my old Arris DG2460 WiFi Modem, NEVER had a problem like that and would run for months and months without issue. I have to reboot the Netgear router at least once a month.
Take a look at the lights on the modem next time you lose connection, let me know what it shows, and I can provide you the correct information to contact Cox with and get things working.
I noticed this as well I have been having the same issue. The 100+ that I pay isn’t worth it. I have been without service minority of today. I am going to change providers. If I had class today this would have been a huge deal I need reliable service.
So I can reply to this message so it seems like a Cox Moderator turned off replies to me previous post.
