Forum Discussion
i don't have a social media presence, but i did as tiffany suggested (after wider got me the correct address} and sent info to help.cox@cox.com. last time i tried that they said "sorry."
Our email address is cox.help@cox.com
Mike J.
Cox Support Forums Moderator
- socal_transplan3 years agoContributor III
you're right. i put the help before the cox. wider mouth open suggested i use the cox.com. tiffany had used cox.net and that did not work. the response i got was not helpful no WHY its happening, no why NOW no how to stop it. why have a spamreport@cox.net if it rejects the spam you send them? and why are the bounce backs coming after i've looked in my spam and returned to inbox? and i haven't forwarded anything to cox in the last 3 weeks.
- Bruce3 years agoHonored Contributor III
Do the bounce-back messages have different time statues? Meaning, these could be Deferral Messages, such as "your email (yada, yada) has not been delivered for 24, 36, 48, etc hours. 3 weeks? I'd think it'd just block your message after 72 hours.
Did you send the spam as attachments or just forward?
- socal_transplan3 years agoContributor III
it started when i was forwarding. but wider told me how to forward as an attachment so i did that twice. but since the messages don't tell me what message it bounced, ...??
and no, there's no mention of time in these messages.
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