Forum Discussion

Kyle1's avatar
Kyle1
New Contributor
2 years ago

Who is this agent? The hell is wrong with him

So I contacted Cox about a question with my bill for this month and while I wait for this agent to get my account up, they started convincing me about upgrading my plan, to which I said no to 3 times in a row, and the agent still decided to go upgrade my plan. The hell? How do I report this dude. I have screenshots of the whole chat and I also got his name in there as well. 

    • StephanieS's avatar
      StephanieS
      Moderator

      Kyle1

       

      Hi, I can definitely help you with this!  Please send an email to cox.help@cox.com and include your full name and address so I can take a look.  Thanks! 

       

      StephanieS