Firefox 62.0 for Mac.
The link you included converts to https://www.cox.com/residential/contactus.html?sc_id=cr_z_z_z_ecmsms_17Q2_vanity.
The /rc URL converts to https://www.cox.com/residential/contactus/support-chat.html.
I don't see a "Chat On-line Now" button on either. I also searched each page for "Now" and had 0 hits.
Hi Lisa.
In my experience this is not true. If one selects the SALES chat button to get "24/7 TECH SUPPORT," one gets a sequence of prompts asking for specific responses. But at the end of the sequence one gets a message saying either to TELEPHONE tech support or to contact Cox during normal business hours.
Both things are pretty impossible to do when you're on the other side of the world. But more to the point, neither one give access to 24/7 tech support via chat.
Your answer also raises a second question. Exactly at what school of human-factors engineering did Cox's engineers learn to HIDE chat for TECH support behind a link labelled chat for SALES support?
So the original question remains unanswered, and there's a new one.
