So I went to go sign in today and it gave me either 1 of 2 errors(see below). I dumped my cookies and tried a different browser and PC and still the same. Waited about 20mins and now I can login normally but all my posts are gone. Both my comments and my original posts. This was after my account was marked for spam. Did a moderator delete all my content? Why!? I have emailed Cox to follow up but would like a answer here.

Sorry about that, guys. I've got your backs! 😉 Our investigation into what's happening is ongoing. I wish I had more details! I'll update the related threads as soon as I have further information. Becky, Cox Support Forums Moderator

Remember when the person called me a "CS" and to be "banded"? I started a post about it and remember you participated in it. This post is also now gone. I think it's part of the Your Account has been Flagged process. Someone or something takes your activity offline for review. The same thing happened to me but all of it return after a few days.

Don't have a bad taste in your mouth, Mouth. Reviewing flagged posts is probably an official process but not a priority process. Curt and I flagged a suspicious link the other day but the link remained for a few days. When my account was under review, my flagged posts were from locked post dates years ago. it took a few days to clear me. I don't know who has the responsibility to review accounts, but Tiffany did an initial look and surmised no violations. In addition, this was over the weekend, In addition, whoever does it probably does it in dribs and drabs during a shift and probably another does another drib and drab. If there's a button to annoy you, people will push it.

@WiderMouthOpen, it should still be possible to restore all your posts. The functionality built into this website probably wouldn't delete them. It most likely just marks them as "deleted" and they're retained. If that's the case, permanently deleting your posts would have required someone with permission to add, change,or delete data in tables to access the database directly. I agree about the red flags. Deleting all of a user's posts is an activity that should have been logged for review. But, this non-monetary application might not include that level of control. Apparently, deleting all of a user's posts, without removing the forum user's ID, isn't something that's normally done. Admins able to mark posts as "deleted" would probably be able to "undelete" them too. Hopefully, Becky or TiffanyR will discover how to do that for all of your removed posts soon. @Becky, if there's no forums admin function to restore selected user posts that were removed, it might be possible to do it on the backend. Do you have contact with a forums DBA for whom you could ask to verify if deleted posts are actually deleted or just marked as deleted and retained in the table? If the latter is true, Cox should consider having the DBA run an update query to reset the "deleted" settings on his posts back to active. I realize that's not a generally accepted practice and could undelete posts WiderMouthOpen deleted, too. But deleting all of a user's posts without cause is not a generally accepted practice either. If the table contains a "Deleted_Date" field, the update query could be limited to just his posts deleted the day they were all removed. It it's not available, the restore would be more complicated. If a "Deleted_By" field is available, it would be useful in your investigation to determine what happened.

@TiffanyR, For this discussion, assume a forum database with a "User" table of forum users and a "Reply" table of questions and discussions. Also, assume a unique User.UserID field and a Reply.CreatedBy field set to User.UserID of the forum user who created the Reply record. ... User Join Reply on User.UserID = Reply.CreatedBy... Two months ago, WiderMouthOpen experienced an error while logging in, that I suspect corrupted his User record. That could have caused a new User record to be created with a different User.UserID value than the Reply.CreatedBy value of Reply records he created before the error (pre-error); breaking the join between them. The display query doesn't include Reply records without a matching User.UserID. In normal operation, Reply records are probably deleted during the delete User process. But Reply records orphaned by an unexpected event might still exist. Determine if his pre-error Reply records are still in the database. <previous User.UserID> could be obtained from a pre-error User table backup. SELECT * FROM Reply WHERE Reply.CreatedBy = <previous User.UserID>; If records are found, that would confirm my theory. The fix would be: UPDATE Reply SET Reply.CreatedBy = <current User.UserID> WHERE Reply.CreatedBy = <previous User.UserID>; That should re-establish the join between his User and pre-error Reply records. Two months without a fix is not good. Your provider's IT department needs to wash their hands so they don't get boogers on the keyboard.

Where did all my posts go?

122 Replies

Replies have been turned off for this discussion

WiderMouthOpen
Esteemed Contributor
2 years ago
Good news is I have someone on the outside looking into this. I don't want to give names, but they should have some input soon. Stay tuned!
Bruce
Honored Contributor III
2 years ago
Thought I'd check in to see if Cox leadership, supervisors, moderators and the vendor are doing everything possible to restore your posts. Nope. F. A. I. L.
- WiderMouthOpen
  Esteemed Contributor
  2 years ago
  Yea, I thought a Supervisor/Manager I met on Reddit was going to post or DM me some info but they have gone missing. Sorry for the false alarm.
  - WiderMouthOpen
    Esteemed Contributor
    2 years ago
    FYI: I sent another email asking for a update. Nothing so far.
TiffanyR
Moderator
2 years ago
Hello CurtB,

I do not have any information on the cause at this time.

Tiffany R.
Cox Support Forum Moderator
Bruce
Honored Contributor III
2 years ago
Here we go again. Someone flagging and deleting replies. My reply was somewhere in this post.

forums.cox.com/.../10-mbps-upload-speed

Submit an Appeal

Your post, RE: 10 mbps upload speed?, created on 31 Dec 2022, has been flagged as spam or abuse and no longer appears on the site.

If this action was taken in error, we’d like to hear from you. Please complete the form below to help us understand how we made a mistake. This appeal will expire on 22 Jan 2023.
- CurtB
  Valued Contributor III
  2 years ago
  Someone flagged my thread "How to: Prevent Webmail Spam"
  - Bruce
    Honored Contributor III
    2 years ago
    Did you suspect me? "Ooo...that Bruce is a rascal!"
WiderMouthOpen
Esteemed Contributor
6 months ago
I was wondering, now after 2 years, is there any reason/excuse for this problem? Looking to hear from a moderator.
- CurtB
  Valued Contributor III
  6 months ago
  Becky TiffanyR Leland_T
- Shaun_A
  Moderator
  5 months ago
  Hello WiderMouthOpen,
  
  I apologize for the delay in response. Upon reaching out to our management team, we were not able to duplicate the problem on this end. However, we did transition to an entirely new and different platform in September, so we are hoping that this will clear up and no longer happen. Should any new instances occur, please let us know and we will investigate this issue further.
  
  Thank you,

Forum Discussion

Where did all my posts go?

122 Replies

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