Forum Discussion

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
3 years ago

Where did all my posts go?

So I went to go sign in today and it gave me either 1 of 2 errors(see below). I dumped my cookies and tried a different browser and PC and still the same. Waited about 20mins and now I can login norm...
Bruce's avatar
Bruce
Honored Contributor III
3 years ago

I noticed your post was missing from the front page.  It should be on the front page because we commented on it yesterday (3 Nov).  However, the last comment on this post was 29 days ago?  Somebody deleted about 11 days of our conversation.

All the moderators' comments since the beginning have been removed except one.  Even Leland.T got removed.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    3 years ago

    ::sigh:: Paging leland.t Could you comment on why comments, especially moderator comments, were removed?

    • CurtB's avatar
      CurtB
      Honored Contributor
      3 years ago

      Something happened in the Forums early this morning.  Threads were slow to load.  The last post in the Internet Forum was a couple of days ago, i.e. a day of posts were missing.  The last post in this thread was 28 days ago.  I emailed cox.help@cox.com and they replied that it was a reported issue.  It's unclear whether the reported issue they mentioned was referring to the overall Forum issue or they interpreted the last 28 days of missing posts in this thread as the issue we've been reporting.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        3 years ago

        This morning, the last post in this thread was 28 days ago; however, from the date Mouth created this post to the 28 days later, certain posts were missing.

        I also noticed my posts are missing in the long Call History Not Working

    • Leland_T's avatar
      Leland_T
      Moderator
      3 years ago

      Hi WiderMouthOpen,

      We have not determined the cause yet. We are really sorry for the delay and will let you know as soon as we do find the answer.

      "Hi WiderMouthOpen, I appreciate your letting us know about your Reddit post. Cox does not have a presence on Reddit at this time, so we are unable to reply to you there.

      I understand your frustration with the situation and your hope for an expedient resolution. Please know it is not our intention to cover up what has happened to your posts. We are actively working to determine what happened to your Forums content. I apologize that we do not have an ETR at this time. We will update you as soon as we have further details."

      Leland T

      Cox Support Supervisor and Support Forum Administrator