When will DOCSYS 3.1 routers be required?
I was insulted today by Cox tech reps (3 of them). My 2014 docsys 3.0 Netgear wifi router would not maintain internet (30 sec.s on, 90 sec.s off, then auto-repeat/retries). Was told by them that I need a docsys 3.1 router. I may now not have internet and email access, both of which are critical for managing my very ill daughter's health and financing plus my own financing, until I obtain and install a 3.1 router. Baloney!!!
Cox should be sending everyone MONTHLY emails telling us approximately when docsys 3.0 is no longer supported. Spent over 30 minutes total with 3 tech.s this morning.
THEN, wonderously, my internet connection is fully back, fully working a few hours after buying a new docsys 3.1 router online.
Good grief, Cox! You really *** at this internet stuff.
your D3.0 MODEM should be fine, call back to tech support, and request Escalation to CAG. If it's not staying on line, there's a problem, verify all connections, replace your cable wire, perform a factory reset on your WiFi modem, and re-set it up. If you have any splitters change them out.