Forum Discussion

RockMan's avatar
RockMan
New Contributor
2 years ago

When will DOCSYS 3.1 routers be required?

I was insulted today by Cox tech reps (3 of them). My 2014 docsys 3.0 Netgear wifi router would not maintain internet (30 sec.s on, 90 sec.s off, then auto-repeat/retries). Was told by them that I ne...
  • Darkatt's avatar
    Darkatt
    2 years ago

    your D3.0 MODEM should be fine, call back to tech support, and request Escalation to CAG. If it's not staying on line, there's a problem, verify all connections, replace your cable wire, perform a factory reset on your WiFi modem, and re-set it up. If you have any splitters change them out. 

    www.cox.com/.../cox-certified-cable-modems.html

Lovemylab's avatar
Lovemylab
Contributor III

I was required to upgrade to DOCSIS 3.1 when my plan expired and I had to pick a new plan and wanted 500 mbps, even though my DOCSIS 3.0 unit should have been fine. I had to purchase it and bring it into the Cox store so they could physically see it before they would switch my plan. I was frustrated, but it worked out. 

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

I think there is Ultimate Classic(300down/30up) and Ultimate(500Mbps down/10up). For Classic you need a D3.1 modem or gateway but for Ultimate you only need a 24x8 or above D3.0 modem/gateway. See here. Also, in some areas Ultimate upload has been increased to 50Mbps, which you need a D3.1 modem for AND a upstream OFDM channel.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    There is no more ultimate Classic, UNLESS your on a grandfathered plan, remaining on the 300/30 plan after having specifically requested you remain on the 300/30 plan. Other than that, there is no way anyone at Cox can put you on the 300/30 plan. they system will not allow that selection. 

    • Lovemylab's avatar
      Lovemylab
      Contributor III
      2 years ago

      That sounds exactly like what I went through. I remember it as 250 or 300, I couldn't keep it, so I went to 500, and was required to go DOCSIS 3.1.