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RockMan's avatar
RockMan
New Contributor
10 months ago
Solved

When will DOCSYS 3.1 routers be required?

I was insulted today by Cox tech reps (3 of them). My 2014 docsys 3.0 Netgear wifi router would not maintain internet (30 sec.s on, 90 sec.s off, then auto-repeat/retries). Was told by them that I ne...
  • Darkatt's avatar
    10 months ago

    your D3.0 MODEM should be fine, call back to tech support, and request Escalation to CAG. If it's not staying on line, there's a problem, verify all connections, replace your cable wire, perform a factory reset on your WiFi modem, and re-set it up. If you have any splitters change them out. 

    www.cox.com/.../cox-certified-cable-modems.html