what the heck is going on with email?

well, the mail is flowing again...still from the east coast.  and i'd still like explanation on point #2?

but so far no glitches. i am appreciative of that.

Hello,

I am glad to hear that you are now receiving your emails. Also, we do not have any official support for eudora and we will not know how to troubleshoot certification errors being reported by it. However, I will leave this forum open so that other eudora users can add to the discussion. 

Thanks,

Allan - Cox Support Forums Moderator.

Allan:

On a call late last night with your Internet support team I learned that Cox has been implementing changes this week to clamp down on open relay and spam. The changes include a change in support away from unencrypted ports (POP 110, SMTP 25) to encrypted ones (POP 995, SMTP 587 or 465).

I too use Eudora, but I'm reasonably sure it can be configured to accommodate any changes Cox has made, PROVIDED I can get sufficient information about them.

1) Is there a bulletin on this? (Preferably something more specific than https://www.cox.com/residential/support/pop-or-pop3-server-settings.html)

2) How do these changes affect relaying? For years I have sent outbound email from Outlook and Eudora clients using a non-Cox address based on a non-cox.net domain with no problem at all. Since yesterday, every time I try to send email or reply to one sent to my non-Cox address, I get error "550 5.1.1 relaying not allowed." I'm sure it's related to your changes this week. It is NOT a Eudora-specific error; it's coming back from the server.

3) Can you give guidance on how this week's changes affect both ports AND certificates? I had to re-install certificates a couple of days ago so that I could receive inbound email. Why is that necessary?

After you've answered those questions (and I can send email again), you may take the rest of the day off.

Sincerely,

John

Since yesterday, every time I try to send email or reply to one sent to my Cox address, I get error "550 5.1.1 relaying not allowed." What is the fix? 

I am heavily reliant on email for my business, this needs to be addressed immediately. 

i am having the same issue! Have tried all settings possible but still not able to send email unless in webmail! I usually use Outlook but have also tried thunderbird and both give that error or refuse to connect to smtp server!! Would really like to know what the fix is also!

allan

i know you don't support eudora.  there's a community out there that are great people & have solved all problems. and i could solve mine if i knew what was causing them.

my certificates used to say "entrust.."and referred to legal terms

now they say "u.s. georgia, atlanta, cox communications inc smtp.cox.net"  and there have now been two of those. 

which confirms that my email is coming from the east coast with their time stamp on it.

new problem as of today, i can receieve but not send from my secondary email personality.  i don't get an error meassage.  it starts normal and gets as far as "waiting..." then it just goes away.  sending from webmail works.  i've double checked all my settings and they're what cox told me to do & what worked yesterday. 

again, i can't fix if i don't know what's wrong.  and WHY must it be something new every day?! i am so sick of this.if i had kids or a job i'd have to give up.

your friend...

we'll see what allan has to say, but i'll be glad to help when you're ready.  it was a two step process for me.

@YourFriendInDigitalAge

1: The information we have was sent via email and can be found here: www.cox.com/secureemail.

2: If you are receiving a 550 error messages, please check your smtp settings. This is usually were the issue will be at.

3: The link I provided in 1. will provide you with the answers as to why we have made this change.  We have no additional information about certificate issues at this time.

Thanks,

Allan - Cox Support Forums Moderator

I'm having the same 550 5.1.1 issue using Pegasus mail client. I've tried all combinations of settings changes and none work. I've reviewed the mail, email and Cox website. What are the proper setting changes for Pegasus mail client? Here's the settings screen: