Forum Discussion

createsource's avatar
createsource
New Contributor
8 years ago

What is the current recommended cable modem/router with WiFi support?

As of today's date, Feb. 11 2018, what is the best modem/router for the connection described below?

Alternatively if someone has recommendations with configuring the router/modem described below that will improve the wifi speed, that would suffice, and thank you in advance. We just need to stabilize the wifi connections.

I have been a renewed customer since 9/2017, with Preferred 100  Internet service, no bundles, not extras, just the Internet. At that time I bought the modem/router Cox recommended, an 8 X 4 Motorola MG7315 DOCSYS 300, to set up the service. The connections are an iPod, a wireless printer, this Ubuntu laptop, and off and on 2-3 phones, rarely I sometimes power up an iPad2 (rarely, because it is not of much use to me.)

Although we very rarely get anything close to 100 mbps, hardwired connections are "good enough." We have always had difficulties with wireless. Just getting here took 45-60 seconds per page load. I have done my homework and explored all the support documents and help files I have patience for.

It seems to come and go in spurts, sometimes the response is immediate but most times, dreadfully 1995.

I am a web developer by trade and fairly tech savvy, but networking is not my area of expertise. I know how to reboot the modem and take a best shot at finding support. I have only touched one thing in the router wifi settings: in Wireless->Basic changing Bandwidth from 20mhz to 40Mhz and rebooting gives some temporary relief, but it always seems to slow down again in a very short time.

Support gave me a song an dance about how this modem is not good enough, and offered zero assistance on reviewing the settings for the current modem/router. So, okay, let's throw more money at it I guess (??)


wifi wireless slow configure wireless
  • DannyS's avatar
    DannyS
    Moderator
    8 years ago
    Hello createsource, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
  • createsource's avatar
    createsource
    New Contributor
    8 years ago

    in the interest of being thorough (and having time to futz with it,) from the manual I ran a scan on neighboring networks, most of them are on 1, 6, 11, so changed the router to channel 3. No improvement. Also my WMM support is grayed out, can't try turning it off per the manual.

    During one of the slow times I ran traceroute on cox.net:

    traceroute to cox.com (45.60.45.167), 30 hops max, 60 byte packets
     1  gateway (192.168.0.1)  11.541 ms  22.788 ms  22.781 ms
     2  10.142.0.1 (10.142.0.1)  22.758 ms  23.313 ms  23.308 ms
     3  68.6.14.132 (68.6.14.132)  23.299 ms  23.282 ms  23.251 ms
     4  100.120.108.12 (100.120.108.12)  23.224 ms  23.204 ms  24.226 ms
     5  ae55.bar2.SanDiego1.Level3.net (4.16.106.5)  24.851 ms  25.326 ms  25.285 ms
     6  ae-0-11.bar1.SanDiego1.Level3.net (4.69.146.65)  25.817 ms  23.681 ms  19.123 ms
     7  * * *
     8  * * *
     9  4.7.26.34 (4.7.26.34)  25.848 ms  28.049 ms  27.584 ms
    10  * * *
    11  * * *
    12  * * *
    13  * * *
    14  * * *
    15  * * *
    16  * * *
    17  * * *
    18  * * *
    19  * * *
    20  * * *
    21  * * *
    22  * * *
    23  * * *
    24  * * *
    25  * * *
    26  * * *
    27  * * *
    28  * * *
    29  * * *
    30  * * *

    And that's where it dies, at Level 3 Communications, CA.

    https://whatismyipaddress.com/ip/4.7.26.34

    A test a minute later dies at 192.80.16.42, NTT communications, CO.

    An interesting question is why the second two tracroutes show the tenth hop through JAPAN.

    10  ae-10.r27.tokyjp05.jp.bb.gin.ntt.net (129.250.2.156)  144.007 ms  145.087 ms  147.728 ms

    A normal traceroute should end with the last hop, like this one.

    13  lax17s38-in-f14.1e100.net (172.217.14.78)  35.062 ms  35.061 ms  34.524 ms

  • createsource's avatar
    createsource
    New Contributor
    8 years ago

    By the way I have this, and have gone through it.

    https://www.cox.com/content/dam/cox/residential/support/internet/print_media/MotorolaMG7315_UserManual.pdf