Forum Discussion

rickey1253's avatar
rickey1253
New Contributor
7 years ago

What happened to the Data usage??

The service stopped measuring on 7/25.
MaryF's avatar
MaryF
Former Moderator
7 years ago

Hi rickey1,

We received an update.  Your data usage meter was reviewed and it is showing usage as of 8/8/18.  If you have any other questions or concerns, please let us know.

MaryF.

Cox Support Forums Moderator

jkjroni's avatar
jkjroni
New Contributor
7 years ago

I have this same exact problem. My meter has been at 77% for two weeks. The meter says Usage Cycle: 07/01/18-07/31/18, and it's been that way for two weeks. Even though at the bottom it says "Usage as of: 08/09/18"...not accurate because my meter has been at 77% since 07/31/18. I haven't stopped using internet lol

  • LisaH's avatar
    LisaH
    Moderator
    7 years ago
    Hi Jkjroni. To get your data usage meter issue resolved, please email your complete address and name on the account to cox.help@cox.com. Thanks, Lisa - Cox Support Forums Moderator
    • jkjroni's avatar
      jkjroni
      New Contributor
      7 years ago

      It seems to have been resolved. Thanks for responding Lisa!