Waiting...and waiting...for Gigablast
Wondering if anyone else is having this problem. I called about 6-7 weeks ago when my contract was up and we all started working from home and our internet kept dropping and kicking us out. I was t...
Forum Discussion
was told hooking us up to Gigablast would solve the problem
How would a faster plan solve your dropping and kicking? It seems Cox chose to oversell you rather than troubleshoot.
Have Cox fix your original problem before upgrading because you'll just be paying more for the same problem.
It's actually not an upcharge. In fact, when I drop the Homelife, which I never used, my bill will be lower. I'm just tired of waiting for them to fix it.
Cheaper is good. But you get my point of having a faulty connection. Changing your data plan on the same faulty connection won't help.
New to Cox but have had gigabit service elsewhere so this is in part based on that experience - I believe going from any other plan to Cox Gigablast requires a change to the infrastructure between the poll and your house and/or your Cox equipment by a technician. This 'upgrade' in and of itself may remedy wendy's issue. In fact, I'm considering the same approach to clear up my slow connection issues on my 500 Mbps plan.
- Hi Wendy, If you need a repair or there is an issue that may need a tech to come out and troubleshoot further, out of an abundance of caution and for everyone’s safety, we are exercising social distancing. The good news is that we’re still sending technicians to people’s homes. However, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting / installation while still outside your home. They’ll talk to you over the phone, FaceTime / video chat, or even through an open window at a safe distance.
Feel free to reach out to us through Twitter @COXHELP, or Facebook, or email us at cox.help@cox.com
Thank you,
Mike J.
Cox Support Forums Moderator
