A senior tech came out yesterday and replaced the line cox service connected to my house and the utility pole in our alley. He could not find any problems and found my connection is good. I told him we are experiencing intermittent drops and slow upload speeds. He said that the only way to identify packet loss is by having a tech come out to my house and the reps who I spoke with on the phone cannot measure packet loss. This upload speed is still unacceptable. The software I use at work is lagging. It was not lagging when the upload speed was between 8-10 Mpbs. I'm feeling desperate at this point and might go ahead and get gigablast for a month to see how that impacts my upload speed. Perhaps Cox will upgrade me for free this month due to all these problems. I miss Ultimate Internet 300/30!
Oh wow. speed is back after being on the phone with Cox for an hour
This is not fair. The local office won't answer calls although they are open until 2pm. I tried calling several times. I'd like to have my modem replaced.
I upgraded my speed to Gigablast and now my upload speed is consistently higher.
Looks like I'm back to the 300/30 ultimate plan LOL
I should not need to upgrade my service to a top tier speed to get over 2Mpbs upload. I also do not have more time to spend on fixing this connection. If 3 techs at my house (last week) cannot find the problem, it is likely a network issue. Looking forward to my planned network outage in the next 2 weeks. Hopefully this will fix the issue and I can go back to my 500/10 plan. I did receive a free upgrade to Gigablast for the remainder of this billing cycle however, this is insufficient to cover my losses experienced due to this poor service..
Gigablast is as slow as hell and I'm not taking it anymore LOL
270? I've been well under 400 Mpbs all day.
