VERY low upload speeds for past few days
We have had very low upload speeds and intermittent stalling of downloads over the past few days (7/19 - 7/21-23) in the Hampton Roads. VA area (23320 zip). Speed test results have varied from 40-22...
Forum Discussion
Not sure why the signal level coming in became so low.
At some point I would have a technician out to investigate the signal coming from your tap at the pole. I seem to remember the signal coming off the tap should be +5dB at least. I wonder if your tap is being split to serve two customers. If so, the tap should be replaced with a higher port one to accommodate the other customers.
Didn't know it should be +5 off the tap, mine has got to be much lower (probably lower than -5). I bet it is being split. How would I convince Cox to send someone to take a look at this?
Same way you got the last technician. If calling gives you trouble, try emailing Cox at cox.help@cox.com with your account info, a link to this thread, and request a technician to look at your tap. If you want to do it yourself, you could take a picture of your tap with a phone that has decent zoom. That's assuming you have above ground wiring.
