CardiffGiant-11
7 years agoNew Contributor
Upstream Signal Low?
Hi,
Trying to solve an issue with Ring cameras and I think I'm narrowing it down to actually a signal issue with my modem that I never noticed until the Ring devices brought it to my attention. Specifically, Ring's support has said they are seeing packet loss on my devices. My modem is an Arris 6141 and the upload looks low between 35 and 37dbvm on each of the 4 channels. I no longer subscribe to cable TV and have a direct line to the modem. I have seen instances referenced here where a inline trap is installed causing this issue. Any other ideas what the problem could be? Here is a screenshot.