I've been having issues for a couple months with my upload speed dropping. I had a tech out today and he resolved an issue in the line and fixed the power levels on the modem, but the upload issue still persists. After he left, everything worked perfectly for an hour before the upload speed dropped back down to under 1mb/s. I enjoy streaming online games and an upload speed that slow is unacceptable! Before today the power levels on the downstream bonded channels were -22 - -23 with high codewords on certain channels. Now I'm curious about the Downstream OFDM. I don't know the range it's supposed to be operating in or what effects it and don't know how to fix my issue. I think I might have the wrong firmware on my modem as well. On my end it's Firmware Version V6.01.07, and from what I understand it's supposed to be 3.01.04? Should I factory reset my modem? I have Gigablast with a Netgear cm1000 modem.
Could the issue be old wiring coming into the house? I'm running out of patience and if I have to deal with customer service one more time I might lose my sanity.
<tabindex=-1>Downstream Bonded Channels |
Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
1 |
Locked |
QAM256 |
9 |
831000000 Hz |
-0.8 dBmV |
40.1 dB |
132898428 |
0 |
0 |
2 |
Locked |
QAM256 |
1 |
783000000 Hz |
0.2 dBmV |
39.2 dB |
131935730 |
0 |
0 |
3 |
Locked |
QAM256 |
2 |
789000000 Hz |
0.4 dBmV |
39.5 dB |
131939197 |
0 |
0 |
4 |
Locked |
QAM256 |
3 |
795000000 Hz |
-0.2 dBmV |
39.6 dB |
131943269 |
0 |
0 |
5 |
Locked |
QAM256 |
4 |
801000000 Hz |
0.0 dBmV |
39.6 dB |
131946736 |
0 |
0 |
6 |
Locked |
QAM256 |
5 |
807000000 Hz |
-0.1 dBmV |
39.8 dB |
131950246 |
0 |
0 |
7 |
Locked |
QAM256 |
6 |
813000000 Hz |
-0.4 dBmV |
40.0 dB |
131954105 |
0 |
0 |
8 |
Locked |
QAM256 |
7 |
819000000 Hz |
-0.6 dBmV |
40.1 dB |
131956851 |
0 |
0 |
9 |
Locked |
QAM256 |
8 |
825000000 Hz |
-1.1 dBmV |
40.0 dB |
131961146 |
0 |
0 |
10 |
Locked |
QAM256 |
10 |
837000000 Hz |
-0.9 dBmV |
39.6 dB |
131965270 |
0 |
0 |
11 |
Locked |
QAM256 |
11 |
843000000 Hz |
-1.0 dBmV |
39.1 dB |
131969242 |
0 |
0 |
12 |
Locked |
QAM256 |
12 |
849000000 Hz |
-1.1 dBmV |
38.6 dB |
131972594 |
0 |
0 |
13 |
Locked |
QAM256 |
13 |
855000000 Hz |
-0.9 dBmV |
38.1 dB |
131976695 |
0 |
0 |
14 |
Locked |
QAM256 |
14 |
861000000 Hz |
-1.1 dBmV |
37.7 dB |
131979976 |
0 |
0 |
15 |
Locked |
QAM256 |
15 |
867000000 Hz |
-1.0 dBmV |
37.2 dB |
131984527 |
0 |
0 |
16 |
Locked |
QAM256 |
16 |
873000000 Hz |
-1.0 dBmV |
37.1 dB |
131987000 |
0 |
0 |
17 |
Locked |
QAM256 |
33 |
357000000 Hz |
-0.3 dBmV |
40.2 dB |
131991227 |
0 |
0 |
18 |
Locked |
QAM256 |
34 |
363000000 Hz |
-0.4 dBmV |
40.0 dB |
131995066 |
0 |
0 |
19 |
Locked |
QAM256 |
35 |
369000000 Hz |
-0.3 dBmV |
40.6 dB |
131998967 |
0 |
0 |
20 |
Locked |
QAM256 |
36 |
375000000 Hz |
-0.3 dBmV |
40.6 dB |
132002452 |
0 |
0 |
21 |
Locked |
QAM256 |
37 |
381000000 Hz |
-0.5 dBmV |
40.3 dB |
132006138 |
0 |
0 |
22 |
Locked |
QAM256 |
38 |
387000000 Hz |
-0.6 dBmV |
40.2 dB |
132009915 |
0 |
0 |
23 |
Locked |
QAM256 |
39 |
393000000 Hz |
-0.5 dBmV |
40.3 dB |
132013925 |
0 |
0 |
24 |
Locked |
QAM256 |
40 |
399000000 Hz |
-0.4 dBmV |
40.3 dB |
132017346 |
0 |
0 |
25 |
Locked |
QAM256 |
41 |
405000000 Hz |
-0.5 dBmV |
40.3 dB |
132021187 |
0 |
0 |
26 |
Locked |
QAM256 |
42 |
411000000 Hz |
-0.5 dBmV |
40.0 dB |
132025101 |
0 |
0 |
27 |
Locked |
QAM256 |
43 |
417000000 Hz |
-0.7 dBmV |
40.0 dB |
132028277 |
0 |
0 |
28 |
Locked |
QAM256 |
44 |
423000000 Hz |
-0.4 dBmV |
40.2 dB |
132032520 |
0 |
0 |
29 |
Locked |
QAM256 |
45 |
429000000 Hz |
-0.4 dBmV |
40.1 dB |
132035374 |
0 |
0 |
30 |
Locked |
QAM256 |
46 |
435000000 Hz |
-0.4 dBmV |
39.9 dB |
132039167 |
0 |
0 |
31 |
Locked |
QAM256 |
47 |
441000000 Hz |
-0.5 dBmV |
39.9 dB |
132041145 |
0 |
0 |
32 |
Locked |
QAM256 |
48 |
447000000 Hz |
-0.7 dBmV |
39.8 dB |
132041389 |
0 |
0 |
|
|
<tabindex=-1>Upstream Bonded Channels |
Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
1 |
Locked |
ATDMA |
1 |
17700000 Hz |
39.5 dBmV |
2 |
Locked |
ATDMA |
2 |
24100000 Hz |
40.0 dBmV |
3 |
Locked |
ATDMA |
3 |
30500000 Hz |
41.8 dBmV |
4 |
Locked |
ATDMA |
4 |
36900000 Hz |
40.5 dBmV |
5 |
Locked |
ATDMA |
6 |
12900000 Hz |
39.8 dBmV |
6 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
7 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
8 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
|
|
<tabindex=-1>Downstream OFDM Channels |
Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
SNR / MER |
Active Subcarrier Number Range |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
1 |
Locked |
0, 1, 2, 3 |
159 |
300000000 Hz |
4.1 dBmV |
41.8 dB |
1108 ~ 2987 |
145198652 |
41091032 |
0 |
2 |
Not Locked |
0 |
0 |
0 Hz |
-0.3 dBmV |
0.0 dB |
0 ~ 4095 |
0 |
0 |
0 |
|
|
<tabindex=-1>Upstream OFDMA Channels |
Channel |
Lock Status |
Modulation / Profile ID |
Channel ID |
Frequency |
Power |
1 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
2 |
Not Locked |
Unknown |
0 |
0 Hz |
0 dBmV |
|