Forum Discussion
Las Vegas here as well. I have had about 1 hour total of intermittent service a day (if not a full blown outage) since Nov 3rd with a 5 day straight outage as the longest. Went through corporate after 28 calls into Cox, 22 sms notifications stating "outage is cleared" but no service, at least 15 modem resets a day, bypassing router completely. I've had entire house rewired and new modem on Nov 10th. It took the tech 4 hours to get the service on since it kept dropping while he was here and it quit working 1 hour after he left. It's Dec 2nd and I'm at about every 30 mins the service drops (no router), causing me to reset my new modem again. It's not you, your lines or your equipment..it's the ISP. I even blamed the rain, solar flares, retrograde, hoping it would just miraculously work again. Gaming is impossible, working from home is impossible
- BrianM5 years agoModeratorI am seeing some gaps in your modem polling history where it has been offline for some reason. It actually looks to be offline currently, but yours is the only one nearby that is offline. We will likely need a technician back out to look into this as it looks to be specific to just your home at this time. If you would like to setup an appointment, you can send us an email to cox.help@cox.com with a link to this thread and your home address.
Brian
Cox Support Forum Moderator
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