Forum Discussion

flambeau's avatar
flambeau
New Contributor II
2 months ago

Upload fine at night, disaster during the day

For about a week now, my upload speeds have been absolutely terrible during the daytime.   I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all aro...
packet loss
  • LatitiaS's avatar
    LatitiaS
    2 months ago

    Hi flambeau,

     I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

    We look forward to working with you. 

    Cox Support Forum Moderator 
     

LatitiaS's avatar
LatitiaS
Moderator

Hi flambeau,

 I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

We look forward to working with you. 

Cox Support Forum Moderator 
 

flambeau's avatar
flambeau
New Contributor II
2 months ago

I went to go stream tonight and of course, my OBS bandwidth test failed miserably - meaning I won't be doing any streaming whatsoever. I performed some traceroutes that show I am being timed out @  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] . It's incredibly embarrassing to have this happen and have to explain to people that my network is too unstable and I can't stream. This has really put a damper on my recent mild success as a streamer on Twitch.

 

Here is the first traceroute to live.twitch.tv:

Tracing route to iah50.contribute.live-video.net [99.181.105.232]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2     9 ms    11 ms     8 ms  10.131.160.1 
  3    11 ms     8 ms     7 ms  100.122.142.188 
  4    11 ms    15 ms    22 ms  100.122.141.68 
  5    21 ms    19 ms    19 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Tracing route to iah50.contribute.live-video.net [99.181.105.241]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2    10 ms     8 ms     7 ms  10.131.160.1 
  3    10 ms     9 ms     9 ms  100.122.142.190 
  4    10 ms    51 ms     9 ms  100.122.141.70 
  5    20 ms    23 ms    17 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Tracing route to iah50.contribute.live-video.net [99.181.105.232]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2    12 ms     8 ms     7 ms  10.131.160.1 
  3    11 ms     8 ms     7 ms  100.122.142.188 
  4    18 ms    17 ms    24 ms  100.122.141.68 
  5    21 ms    23 ms    19 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

It wouldn't allow me to attach the .txt file. I sent an e-mail message to cox.help@cox.net

  • flambeau's avatar
    flambeau
    New Contributor II
    2 months ago

    My Modem is an SB6190 32x8 Docsis 3.0 modem, on the approved list of Go Even Faster (500 Mbps) 3.0 modems.

    I haven't had this issue until just recently. I went a long time without any problems whatsoever, and during certain time I have no issues with this modem. 

    • flambeau's avatar
      flambeau
      New Contributor II
      2 months ago

      The issue persist on my brand new DOCSIS 3.1 modem (Hitron Coda-56) 

      I am doing new traceroutes for this modem. Here is one of the results:


      Tracing route to iah50.contribute.live-video.net [99.181.105.252]
      over a maximum of 30 hops:

        1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
        2    15 ms    10 ms    11 ms  10.131.160.1 
        3    12 ms    11 ms     9 ms  100.122.142.188 
        4    14 ms    13 ms    11 ms  100.122.141.68 
        5    20 ms    22 ms    21 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
        6     *        *        *     Request timed out.
        7     *        *        *     Request timed out.
        8     *        *        *     Request timed out.
        9     *        *        *     Request timed out.
       10     *        *        *     Request timed out.
       11     *        *        *     Request timed out.
       12     *        *        *     Request timed out.
       13     *        *        *     Request timed out.
       14     *        *        *     Request timed out.
       15     *        *        *     Request timed out.
       16     *        *        *     Request timed out.
       17     *        *        *     Request timed out.
       18     *        *        *     Request timed out.
       19     *        *        *     Request timed out.
       20     *        *        *     Request timed out.
       21     *        *        *     Request timed out.
       22     *        *        *     Request timed out.
       23     *        *        *     Request timed out.
       24     *        *        *     Request timed out.
       25     *        *        *     Request timed out.
       26     *        *        *     Request timed out.
       27     *        *        *     Request timed out.
       28     *        *        *     Request timed out.
       29     *        *        *     Request timed out.
       30     *        *        *     Request timed out.

      Trace complete.

      • Allan's avatar
        Allan
        Moderator
        2 months ago

        Hello. I recommend sending this information to us via cox.help@cox.com so we can look into this issue on your behalf.