Forum Discussion

flambeau's avatar
flambeau
New Contributor II
27 days ago

Upload fine at night, disaster during the day

For about a week now, my upload speeds have been absolutely terrible during the daytime.   I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all aro...
packet loss
  • LatitiaS's avatar
    LatitiaS
    27 days ago

    Hi flambeau,

     I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

    We look forward to working with you. 

    Cox Support Forum Moderator 
     

LatitiaS's avatar
LatitiaS
Moderator

Hi flambeau,

 I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

We look forward to working with you. 

Cox Support Forum Moderator 
 

flambeau's avatar
flambeau
New Contributor II
26 days ago

I went to go stream tonight and of course, my OBS bandwidth test failed miserably - meaning I won't be doing any streaming whatsoever. I performed some traceroutes that show I am being timed out @  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] . It's incredibly embarrassing to have this happen and have to explain to people that my network is too unstable and I can't stream. This has really put a damper on my recent mild success as a streamer on Twitch.

 

Here is the first traceroute to live.twitch.tv:

Tracing route to iah50.contribute.live-video.net [99.181.105.232]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2     9 ms    11 ms     8 ms  10.131.160.1 
  3    11 ms     8 ms     7 ms  100.122.142.188 
  4    11 ms    15 ms    22 ms  100.122.141.68 
  5    21 ms    19 ms    19 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Tracing route to iah50.contribute.live-video.net [99.181.105.241]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2    10 ms     8 ms     7 ms  10.131.160.1 
  3    10 ms     9 ms     9 ms  100.122.142.190 
  4    10 ms    51 ms     9 ms  100.122.141.70 
  5    20 ms    23 ms    17 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Tracing route to iah50.contribute.live-video.net [99.181.105.232]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2    12 ms     8 ms     7 ms  10.131.160.1 
  3    11 ms     8 ms     7 ms  100.122.142.188 
  4    18 ms    17 ms    24 ms  100.122.141.68 
  5    21 ms    23 ms    19 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

It wouldn't allow me to attach the .txt file. I sent an e-mail message to cox.help@cox.net

  • flambeau's avatar
    flambeau
    New Contributor II
    26 days ago

    My Modem is an SB6190 32x8 Docsis 3.0 modem, on the approved list of Go Even Faster (500 Mbps) 3.0 modems.

    I haven't had this issue until just recently. I went a long time without any problems whatsoever, and during certain time I have no issues with this modem. 

    • flambeau's avatar
      flambeau
      New Contributor II
      25 days ago

      The issue persist on my brand new DOCSIS 3.1 modem (Hitron Coda-56) 

      I am doing new traceroutes for this modem. Here is one of the results:


      Tracing route to iah50.contribute.live-video.net [99.181.105.252]
      over a maximum of 30 hops:

        1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
        2    15 ms    10 ms    11 ms  10.131.160.1 
        3    12 ms    11 ms     9 ms  100.122.142.188 
        4    14 ms    13 ms    11 ms  100.122.141.68 
        5    20 ms    22 ms    21 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
        6     *        *        *     Request timed out.
        7     *        *        *     Request timed out.
        8     *        *        *     Request timed out.
        9     *        *        *     Request timed out.
       10     *        *        *     Request timed out.
       11     *        *        *     Request timed out.
       12     *        *        *     Request timed out.
       13     *        *        *     Request timed out.
       14     *        *        *     Request timed out.
       15     *        *        *     Request timed out.
       16     *        *        *     Request timed out.
       17     *        *        *     Request timed out.
       18     *        *        *     Request timed out.
       19     *        *        *     Request timed out.
       20     *        *        *     Request timed out.
       21     *        *        *     Request timed out.
       22     *        *        *     Request timed out.
       23     *        *        *     Request timed out.
       24     *        *        *     Request timed out.
       25     *        *        *     Request timed out.
       26     *        *        *     Request timed out.
       27     *        *        *     Request timed out.
       28     *        *        *     Request timed out.
       29     *        *        *     Request timed out.
       30     *        *        *     Request timed out.

      Trace complete.

      • Allan's avatar
        Allan
        Moderator
        25 days ago

        Hello. I recommend sending this information to us via cox.help@cox.com so we can look into this issue on your behalf.