Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
2 years ago

Upgrade

Did essential get upgraded to 500 mbps?     Last night it was 250+.    I had a maintaince period from 12 to 6am and a note about an upgrade.    My account still says 250.
  • Becky's avatar
    2 years ago
    Hi Jeff, it sounds like you have a DOCSIS 3.1 or DOCSIS 3.0 device 16x4 or higher and you subscribe to the Preferred Internet tier. Preferred speeds are 250 Mbps / 10 Mbps. -Becky, Cox Support Forums Moderator