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Tucker25's avatar
Tucker25
New Contributor
5 years ago

Updating Netgear N600 Modems firmware

I contacted Netgear about updating my firmware. They said that is something my ISP has to do. So I contacted Cox tech support through the chat and they said they do not update firmware. Obviously som...
Bruce's avatar
Bruce
Honored Contributor III
5 years ago

Cox has to evaluate, test and approve all software for their network.  Meaning, just because Netgear has an available update, Cox must authorize it.

  • Tucker25's avatar
    Tucker25
    New Contributor
    5 years ago

    Which I understand that, but the cox tech support acted confused when I asked them to send an update to it. Like they have never heard of doing that before. Maybe I just go a terrible tech who has no idea what they are doing

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      Did you call or email Tech Support?  I think the chat feature is just a bot.

      • Tucker25's avatar
        Tucker25
        New Contributor
        5 years ago

        No, the I was chatting with a live tech..just had to type "live agent". I guess it would probably be better just to try and call them.