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Standarche's avatar
Standarche
New Contributor II
4 years ago

[Update] Confirmed Packet Loss Resolution: Goodbye Cox - 92071

I had an appt tonight between 5-630pm where I waited at my door for the tech to arrive. At about 545pm I got a text saying my appt had been cancelled. I talked with support and the said that the tech...
Viole's avatar
Viole
New Contributor III

I'm also in the 92071 area code and I have the exact same problem. I also had a technician come out last year in August who also detected packet loss and submitted a ticket for repairs in the plant for the area. My internet had finally stabilized for a while but the same problem has come back now and the internet constantly drops. 

BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @ Viole,

I regret to hear that you are having issues with your internet again. I checked your network and there are no open network issues. I also see timeouts on your modem. If you have any splitters or amplifiers try to bypass them to see if your signal improves. If you do not have any of those you should send us an email at cox.help@cox.com with your full name and address and we can send out a technician for you.

Ben S.
Cox Support Forums Moderator
  • Viole's avatar
    Viole
    New Contributor III
    4 years ago

    I just removed the amplifier and the issue still persist, the internet keeps constantly disconnecting. I get kicked out of my class zoom meetings all the time and my parents use voip to work and the customers can not hear her due to the packet loss. 

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @Viole

      Thanks for trying that for me. You probably need to email us at cox.help@cox.com so we can get a technician out.
      Ben S.
      Cox Support Forums Moderator