Uncorrectables
Hey, guys. Like some others here, I have high uncorrectables, except I don't really know what that means, much less what to do about it. Can anyone help?
Forum Discussion
If you have multiple lines running to different rooms, you have splitters.
Splitters. One coaxial cable comes into your house. This one cable is your Primary Feed from Cox. The outlets in your other rooms connect to this Primary Feed with splitters. For ease during the initial install (running cables & connecting rooms), all these splitters are usually in one location, such as the little box bolted onto the side of your house, the attic, behind the wall plate of the "one line coming out of the wall that runs straight to my Arris." You'll just need to do some snooping around your house. However, I feel your signal levels look good. 250 Mbps plan? Not a bad measurement.
Cellular Ingress. Know how a radio station sends programming to your radio? Via a specific radio frequency. "104.3 KCY Country!" 104.3 MHz. How does a different radio station send programs? Via a different radio frequency. "99.3 The Fox Rocks!" 99.3 MHz.
If an electronic device, such as a microwave oven, cordless phone, baby monitor, is also using one of these frequencies, you'll get noise, interference, dropouts, etc on your radio.
Coaxial cable uses radio frequencies to transmit data. An electronic device along the path of the coaxial cable...either inside or outside your home...is broadcasting on one of your uncorrectable channels and entering onto coaxial cable
In your logs, it looks like the lower 900 MHz frequencies (903 to 927) are getting corrupt data. As Mouth noted, probably due to a cellular device (phone, tower, etc).
When did you notice this? Had you recently installed an electronic device in your home? Maybe rebooting the modem will assign different frequencies. Rebooting will reset the uncorrectable counters, so you'll need to check it throughout the day.
I've been noticing problems with my Internet on and off a while now, and occasionally I'd restart Arris just to see if that would help. But it was only in the past few days that it occurred to me to check the Arris interface to see if there were any clues there. That's when I saw the high number of uncorrectables and started wondering if there was any connection.
About newly installed electronic devices, I can't think of any -- unless the neighbors have something new.
problems with my Internet on and off a while now
This is new. Are these screenshots during a problematic time? If not, post specs during a problem time.
It's normally behind a wall plate
What's connected to this wall plate within the room...cable box, modem? I'm think you could remove the wall plate, disconnect the Input coax from the splitter and reconnect to the wall plate.
About the screenshots from when I was having problems, I don't have any, unfortunately. I'll know better next time.
About the splitter, I got a closer look, and this is what I found: one cable going in, and one cable going out. Note the two unused cables just sort of hanging there.
As I mentioned earlier, this is something that the Cox guy installed some years ago, for reasons I no longer recall. It's in a laundry room. From there, the signal goes to a back bedroom where I keep my Arris and Orbi. I don't know if there are any intervening splitters between the laundry room and the bedroom.
My service has been OK the past few days. I figure that the next time something happens, I'm going to get right on it.https://drive.google.com/file/d/1Rp5d2RTmtDWr7Q7eUVC3PXkS0s3nd8Sf/view?usp=sharingYeah, i agree with Mouth. It's an unused splitter and although serviceable, it's a bad spliiter because it's designed to split (degrade) your signal...and you don't need to.
I'm not suggesting the splitter is bad but the hot, humid, corrosively bleach-y air within the laundry room may have taken its toll on the splitter. Even after "coupling" the primary feed, you may still have problems but you could rule out the splitter.
