Unauthorized plan change
I just received my latest bill with a charge for $75.00 labelled “Cox Complete Care Cancellation Fee.”
This is presumably related to an unauthorized change to my account that I immediately notified...
Forum Discussion
It sounds like you may have recently had a technician out to your home to troubleshoot a problem that was ultimately determined to be an in-home related issue. If that's the case, there may or may not have been discussion about subscribing to Cox Complete Care which would cover the cost of such visits. If you do this then cancel, any service visits within the past 90 days deemed to be an in-home related problem would be retroactively billed to your account to discourage you from subscribing to Cox Complete Care for the sole purpose of evading a technician service all fee.
I have never discussed adding "Cox Complete Care" to my plan with anyone in my 25 years as a Cox customer much less actually added it to my plan. Someone changing my plan to include "Cox Complete Care" without authorization is fraud, no?
Well, that depends. Did you have a service call out recently? If so, and the findings were the issue cause was inside the home there are two options. You can pay the service charge for the visit, or you can enroll in Cox Complete Care for a monthly charge after which in-home service visits are free of charge.
