Forum Discussion

DHM's avatar
New Contributor

Unable to send email from email address when using the new outlook

When using the new outlook, I am unable to send or reply to emails using my email address.  I have to go to Mail or webmail.   We have tried all suggested fixes.  Please correct or advise.  Thx, DHM

2 Replies

  • CrystalS's avatar
    Former Moderator
    Hi @DHM,

    I am so very sorry to learn of your email troubles and I'd like to help. You can go to, sign in to your account and click on the envelope on the right side at the top, or you can type in in the browser bar. Either one will get you to your email inbox. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator