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David_K's avatar
David_K
New Contributor
4 years ago

Unable to reach netflix

I am currently unable to reach netflix.com via my Cox internet connection.  I have checked https://downforeveryoneorjustme.com and they state that Netfix is up.  I have disabled WiFi on my phone and can reach them via Cellular on the phone.  I am having no other problems reaching sites nor streaming video (https://www.youtube.com, https://abcnews.go.com, various Apple services) via Ethernet on my Mac or via WiFi to my iPad.  The only things I know I cannot reach are https://dvd.netflix.com and https://netflix.com.

When I do a traceroute I get the following, but it never completes.

traceroute to dvd.netflix.com (207.45.72.201), 64 hops max, 72 byte packets

 1  10.169.0.1 (10.169.0.1)  10.811 ms  9.032 ms  11.933 ms

 2  10.169.0.1 (10.169.0.1)  12.177 ms  9.272 ms  7.494 ms

 3  68.6.14.52 (68.6.14.52)  8.683 ms  16.668 ms  8.644 ms

 4  100.120.108.24 (100.120.108.24)  45.774 ms  14.087 ms  10.383 ms

 5  langbprj01-ae1.rd.la.cox.net (68.1.1.13)  18.692 ms  26.474 ms  19.223 ms

 6  * * *

 7  ae20.cs2.lax112.us.zip.zayo.com (64.125.25.124)  62.227 ms  60.612 ms  24.448 ms

 8  ae2.cs2.sjc2.us.eth.zayo.com (64.125.28.196)  27.095 ms  36.550 ms  31.638 ms

 9  ae27.cr2.sjc2.us.zip.zayo.com (64.125.30.233)  30.520 ms  24.868 ms  22.795 ms

10  ae3.er2.sjc2.us.zip.zayo.com (64.125.28.57)  21.288 ms  24.954 ms  26.113 ms

11  128.177.68.2 (128.177.68.2)  21.658 ms  20.559 ms  27.235 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

1 Reply

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @David K

    Since your only having issues accessing netflix.com and not from the contour box you would need to contact Netflix.


    Jonathan J
    Cox Moderator