Unable to Download Email
Commencing this past Friday morning (February 2) I have been encountering an ongoing problem—not yet solved--with the downloading of my Cox email to my PC’s Mozilla Thunderbird email client software....
Forum Discussion
ColeenD,
Please refer to my original post dated February 7. The underlying issue is that when I log into my webmail directly at the Cox website, I cannot read or delete the offending message. The following occurs:
- Whenever I attempt to open this particular email to read, a pop-up error message displays, advising, “Error while loading message content. Folder “INBOX” has been closed on mail server 127.0.0.1. Probably your request took too long.”
- Whenever I attempt to delete this particular message (and move to Trash) another pop-up error message displays, advising, "Error. This message could not be moved to trash folder, possibly because your mailbox Is nearly full. In that case, please try to empty your deleted items first, or delete smaller messages first.”
The above is experienced when I log into my Cox webmail account at the Cox website--not on my email client software which no longer is able to retrieve any email whatsoever from the Cox server.
As also mentioned, during my first contact with Cox Tier 2 Tech Support on February 2, the Cox rep tried to delete the offending email--he too was unsuccessful and couldn't delete the email in question, receiving the same error response I was encountering.
Yes, I need your help. I look forward to Cox's immediate assistance in resolving my email situation which now is entering its second week.
