Hello, are you using a wireless router while gaming? If so, can you please bypass it and share the results of a hard-wired speed test? I am not seeing any packet loss on your modem at this time. Please don't hesitate to email us at email@example.com for additional support. -Kevin M. Cox Support Forum Moderator
Same problem here but mine is going on a month. I get the same response Everytime I call. My advice is to call and ask for a tier 2 tech right away. The lv one can pretty much reset your modem and see if you have a problem.