Forum Discussion

BeerTime's avatar
BeerTime
New Contributor
4 years ago

Too much packetloss. was NOT like this before.

New Orleans Cox customer. Since around September/October, 2021 or could be sooner, I have been undesirable packetloss/jitter. When testing, jitter jumps around 4.2ms but jumps to over 7ms. packet...
BeerTime's avatar
BeerTime
New Contributor

Don't ask about resetting modem. That's been done several times.

CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @BeerTime,

I completely understand the hassle of having constant packet loss. I am here to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator