Hi IReallyNeedHelp, I ran multiple test signals to your modem. The results indicate an average of 5% packet loss. Are there any splitters connected to the coax cable that plugs into your modem? If so, bypass the splitter, reset your modem, and see if your connectivity issues improve. If there are no splitters on your connection, I suggest we schedule a service call so an on-site technician can resolve this for you. My team can schedule an appointment for you, if you like! Email cox.help@cox.com with your full name and address. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator
