Forum Discussion

Ellros's avatar
Ellros
New Contributor II
7 years ago

Throttled? or an issue with Cox internet somewhere?

  This has been happening off and on.  I thought it was resolved, but it has reared it's ugly head again.  My upload speeds are dropping fairly regularly now.  They have been unstable for almost 72 h...
402PrimeTime's avatar
402PrimeTime
New Contributor III
7 years ago
[deleted]
  • IReallyNeedHelp's avatar
    IReallyNeedHelp
    New Contributor
    7 years ago

    I am having the same problem... people have been complaining for awhile and it appears as though Cox is doing nada about it.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi IReallyNeedHelp, I ran multiple test signals to your modem. The results indicate an average of 5% packet loss. Are there any splitters connected to the coax cable that plugs into your modem? If so, bypass the splitter, reset your modem, and see if your connectivity issues improve. If there are no splitters on your connection, I suggest we schedule a service call so an on-site technician can resolve this for you. My team can schedule an appointment for you, if you like! Email cox.help@cox.com with your full name and address. We'll get to the bottom of this for you! -Becky, Cox Support Forums Moderator
  • Ellros's avatar
    Ellros
    New Contributor II
    7 years ago

    the only other ISP is Centurylink DSL...  been there, done that... and WON'T do it again.  I have found that any ISP with "Link" in their title is a horror story waiting to happen.  Have has terrible experiences with Centurylink and Suddenlink.