Is there another PC or laptop that you can test directly to the modem? NICs can start to do funny things over time.
I finally fixed it. kevinm2 My laptop is less than 3 years old. I also switched out all cables, tried turning off wireless, and that didn't work.
Last night, I ran two spyware and virus scans and found multiple tracking cookies which I deleted. I deleted a ton of apps from my hard drive. I adjusted the download speeds for Steam updates. Still nothing. I ran Dell support tests since I have an extended warranty through them to see if it was a hardware issue. No issue, and still no improvement in my download speeds. I made sure all my Windows updates were current and even then, I was still getting the same result; about 9Mbps download speeds. I was ready to just throw in the towel and buy a new laptop when I decided to flush my DNS.
After doing that and rebooting, I finally have this result:
