The cable is not buried 7 weeks after installation
My internet was installed in mid-September. The technician had to run a new line from the connection near the street to my house. I was promised that the cable will be buried within 2 weeks. It didn't happen. I called after two weeks, I was given a Oct 14 installation date. Oct 14 came and went but nothing happened. So I called again and was told late last week (10/25) or early this week (10/28), the contractor will bury the cable. Today is Halloween, Oct 31, Thursday. Still nothing has been done. It is bad enough that you have lost control and tracking of your contractor who does the job, it is even worse that Cox employees have given me bad info repeatedly, As a customer, I have the right to know which day or which week when the cable will be buried and that those dates your employees provide should not be empty promises. I also want to make it clear that if anyone is injured because of the loose cable your technician left on the ground, the injured person and I will take you to the court.