Forum Discussion
ChrisL
7 years agoFormer Moderator
For those experience webmail slowness, we'd like to collect more information to investigate further. If you could email us at cox.help@cox.com with the following it would be very helpful:
Info Needed:
• Email Address:
• Account Number:
• Where slowness appears (i.e. after entering their credentials, or loading Inbox, etc.)
• Date/ Time of attempted login:
• Location/ Region:
• IP: (if not sure, use http://www.whatismyip.com) IPv4 address required, IPv6 optional
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