Forum Discussion

BlasT's avatar
BlasT
New Contributor
5 years ago

Temporary Fix for Latency Issues?

I had a tech come to my house to check my Internet and all that due to packet loss and high latency issues and was told there is a temporary fix n the way. They said maybe 2-4 weeks. Is there an update on this? Tucson, AZ

  • MariaL's avatar
    MariaL
    Moderator
    5 years ago
    Hi BlasT,

    We do not have an update to provide at this time.

    Maria
    Cox Support Forum Moderator
  • Zurq's avatar
    Zurq
    Contributor II
    5 years ago

    what is the temporary fix? and can it be applied to my area? I live in jeanerette la.

  • kurtech's avatar
    kurtech
    New Contributor II
    5 years ago

    Same, please fix my area as well asap. Irvine, CA

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      Hi Kurtech. If you are still having issues with your internet service, please contact us via email at cox.help@cox.com and include your complete address, name on the account, and exactly what is happening in order for us to help. - Lisa, Cox Support Forums Moderator
  • MakeMoreNodes's avatar
    MakeMoreNodes
    New Contributor II
    5 years ago

    I am in Tucson too, and after their maintenance last night, my issues have been resolved.  I suspect all the complaints to the FCC and such has lit a fire under their bum. I applaud their willingness to work with us, I just think its sad that we had to literally complain to the Feds for them to upgrade their infrastructure.

    • Zurq's avatar
      Zurq
      Contributor II
      5 years ago

      congrats, but no fix here. I live in Jeanerette Louisiana