Techs claiming to submit maintenance tickets
Four techs have came out and said there is a problem with the line going from the ped to the main. I have repetitively called, chatted and texted COX. I paid for the extra tech support and still ge...
Forum Discussion
Hi Jegoldsmith, what issues are you experiencing with our service? A maintenance ticket was submitted on 04/10 regarding low levels and our records show this was resolved on 04/15. For additional support, please feel free to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
i have had the gigablast service for 5 days now and havent seen any speeds over 270 meg with 50-150 being the norm.
- Hello Brolord17,
We want to help find the cause for the speed loss you're seeing. We can help reserve a service appointment to see if there's an issue on our end, though technicians are not allowed inside the home during the pandemic. There isn't an obvious sign of an issue in your area. Of the devices that connected, please test the speed on WiFi, and also check to see if it's replicated on a hardwired connection to any of the available Ethernet ports on the WiFi Modem.
Dustin
Cox Support Forum Moderator
