Forum Discussion

rrozniarek's avatar
rrozniarek
New Contributor
6 months ago

Technician Told Us He Would Waive Fee then Didn't

Hey everyone,   I am a new customer to Cox. We could not find the port to plug our modem into and no one on the phone could tell us where it was or what it looked like so they sent out a technician...
  • StephanieS's avatar
    StephanieS
    6 months ago

    rrozniarek  Hi, I can definitely help with that fee!  Please send me an email at cox.help@cox.com and include your full name and address.  Thanks!  

StephanieS's avatar
StephanieS
Moderator
6 months ago

rrozniarek  Hi, I can definitely help with that fee!  Please send me an email at cox.help@cox.com and include your full name and address.  Thanks!  

  • rrozniarek's avatar
    rrozniarek
    New Contributor
    6 months ago

    Thank you for the help! Customer service through the email was very quick, kind, and effective.

    • StephanieS's avatar
      StephanieS
      Moderator
      6 months ago

      rrozniarek  I'm so very glad to have helped!  Have a wonderful day!