T3 and T4 errors after Cox "Upgrade"
After this "upgrade" I keep getting T3 errors and even T4 errors and disconnecting every 20-30 minutes. I called Cox and they said they would send someone out to check it for a cost. I just got a new...
Forum Discussion
Hi Uriah93,
I am sorry to learn of your chronic connection issues. I would like to confirm that any issue outside of your home or with the Cox equipment inside your home (cable boxes, leased modems, and eMTAs) is our responsibility and there is no charge for the visit. We want you to enjoy your services, so it is my hope you will reconsider and allow us to secure a follow up. Feel free to send us an email with your name and address to cox.help@cox.com.
Latitia
Cox Support Forum Moderator
I am sorry to learn of your chronic connection issues. I would like to confirm that any issue outside of your home or with the Cox equipment inside your home (cable boxes, leased modems, and eMTAs) is our responsibility and there is no charge for the visit. We want you to enjoy your services, so it is my hope you will reconsider and allow us to secure a follow up. Feel free to send us an email with your name and address to cox.help@cox.com.
Latitia
Cox Support Forum Moderator
