Forum Discussion

chrisa511's avatar
chrisa511
New Contributor II
5 years ago

Suggestions for down internet at same time every night?

Hi, I’ve had problems with my internet (50 mbps) either going out or becoming slow intermittently for awhile now and can often solve the problem with a modem refresh. For the last five nights my inte...
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LisaH's avatar
LisaH
Moderator
5 years ago
Hi Chrisa511. I can understand how frustrating it is when your service doesn't work as expected. The only time there would be a charge if is the issue is with the cable outlet in the wall or with customer equipment. If your modem keeps going offline all night, we need a service call so that the technician can check everything and see what may be happening. We will be glad to check into this for you. Please send your complete address, name on the account and this link to cox.help@cox.com to get assistance. - Lisa, Cox Support Forums Moderator
  • chrisa511's avatar
    chrisa511
    New Contributor II
    5 years ago

    My internet is out again for the seventh night in a row after working fine all day. I will go ahead and email. I really hope there is a solution to this. It is exhausting and frustrating