Forum Discussion

ABCDEFG's avatar
ABCDEFG
New Contributor
6 years ago

SUGGESTION: Speed Checker

i would suggest Cox implement a speed tester on the app that allows us to send in our low speeds to support and for feedback. I can’t count how many times I use a speed checker and it shows my sp...
poor speed
Zurq's avatar
Zurq
Contributor II

same issue here, im in contact with cox atm, a guy is investigatiing my problem im supposed to get 10 and im getting 2-5mbps on my upload, im hoping it gets fixed, I had to contact them about 7 times to get help, but im hoping this guy can fix this for me its very frustrating.

LatitiaS's avatar
LatitiaS
Moderator
6 years ago
Hi Zurq,

We received an update from our Field Team concerning your issue. It looks like we need to secure a follow up appointment. Please send us an email with your preferred date, time frame and contact number to cox.help@cox.com. We look forward to hearing from you soon. -Latitia
  • Zurq's avatar
    Zurq
    Contributor II
    6 years ago

    email sent

  • Zurq's avatar
    Zurq
    Contributor II
    6 years ago

    and may I ask what they found for them to want to make a follow up appointment

    • LisaH's avatar
      LisaH
      Moderator
      6 years ago
      Zurq, we will be glad to provide this information in the email for you. - Lisa, Cox Support Forums Moderator