Forum Discussion

ABCDEFG's avatar
ABCDEFG
New Contributor
5 years ago

SUGGESTION: Speed Checker

i would suggest Cox implement a speed tester on the app that allows us to send in our low speeds to support and for feedback. I can’t count how many times I use a speed checker and it shows my sp...
poor speed
bearone2's avatar
bearone2
Contributor III
5 years ago

ookla:

paying for 300/30:

your own modem or router?
11/14/2019
11:37
5
327.48
16.93
< 50
Phoenix, AZ
Cox - Phoenix
Cox

cox:

PING

7
ms

JITTER

1
ms

DOWNLOAD

331.2
Mbps

UPLOAD

15.0
Mbps

Cox - Phoenix

Phoenix, AZ

Cox

72.208.96.95

  • Zurq's avatar
    Zurq
    Contributor II
    5 years ago

    same issue here, im in contact with cox atm, a guy is investigatiing my problem im supposed to get 10 and im getting 2-5mbps on my upload, im hoping it gets fixed, I had to contact them about 7 times to get help, but im hoping this guy can fix this for me its very frustrating.

    • LatitiaS's avatar
      LatitiaS
      Moderator
      5 years ago
      Hi Zurq,

      We received an update from our Field Team concerning your issue. It looks like we need to secure a follow up appointment. Please send us an email with your preferred date, time frame and contact number to cox.help@cox.com. We look forward to hearing from you soon. -Latitia
      • Zurq's avatar
        Zurq
        Contributor II
        5 years ago

        email sent