Sucuri Website Firewall Blocking Access
Trying to access my bank with Firefox browser. Getting "Access Denied - Sucuri Website Firewall". Lists my IP address and the URL I'm trying to access and says "Block reason: Your IP address is liste...
Forum Discussion
Can Cox get it unblocked?
No, this isn't a Cox issue, is is a bank issue. A blacklist isn't something that happens randomly. There must be a reason why they blocked you. Seems Sucuri triggers when it detects malware or DDoS attacks. Changing the IP only hides the problem. Are you sure it was the bank's IT and not just a support rep? I suggest contacting them again.
With that said, you can probably get around the problem with MAC cloning on the router. What model router is it? If it triggers again then you know for sure there is something either on your end or their end triggering the block.
The result - the bank corrected the problem. I spoke with a guy at their local tech operation and he figured it out after speaking to many people. Sounds like it was a real learning experience. Coming from the IT industry I can understand how hard it is to track these things down. Turns out the vendor who handles their web servers implemented some new security and didn't tell anyone, you know because it's a "transparent change", my words not his. Kudos to the Country Bank tech staff for persevering and getting to the bottom of the problem.
Great to hear! I was worried their support would blow you off. It's all about finding the right representative.
PS. I hope you don't mind, I suggested your reply as a answer. AFAIK answered threads don't get locked after 30 days of inactivity.
Glad to hear it's taken care of. Having worked for a Credit Union data processor, I am personally familiar with how these things can happen, and the work it takes to get it fixed. thankfully, they got with their data processor and got it fixed for you.
