That doesn't entirely seem to be the case?
I just now tried to get a Cisco DPQ3925 added to my account to replace my existing Cisco DPQ3212. They told me that they could, but they have a new secret unpublished policy that went into effect yesterday where the DPQ3925 cable modem could only be used for VoIP and not for Internet unless that specific modem was already provisioned on the account.
I've been told that there are a number of changes they've made to what cable modems are and are not allowed, but they've got none of them published. Could you help me understand Cox's new secret unpublished but immediately active cable modem policies?
Thanks,
Cox Customer Number 1
how did you obtain the DPQ3212? like was said above unless it came from cox it will not work on the cox network
