Sporadic Outages for 7 Days
Saturday, Jan 25, the internet went down for about an hour. Cox app said they were aware of the outage. Repeat on Sunday, only this time it's down for 6 hours. Monday, off and on all day. App says they are aware and working to resolve the problem. Tuesday, same. Internet would work for 30-60 minutes, go down for 2, later, rinse, repeat, over and over.
I sent a modem reset request. It said it could not be completed at this time. Tried and tried again, finally rest. Unplugged wi-fi routers, rebooted. Internet continues to go on and off. Then I received a text from Cox at 9 PM saying the outage continues, and they'll text an update at 7:30 AM Wednesday. Of course, no update.
Wednesday, same on and off. About 7 PM I noticed a Cox truck in front of our neighbor's house working on a green box. He's there for a couple of hours. During this time, our Internet would constantly go off and on, so it appears he was working on it. It came up around 8 PM and stayed on throughout the night.
Thursday, however, sporadic access again, off, on, off, on.
Friday sometime after midnight, it goes out completely. I'm up at 3 AM (as usual) to get ready for work at 5 AM. Internet is dead as a doornail. I get to work, and go on Cox support chat since I don't have an internet connection at home. The agent is friendly, but checks and says they show no outage in my neighborhood.
Really? I have a web page from Cox at 3:17 AM that says otherwise.
"It appears to be cleared up now." He suggests my equipment might be at fault, and to check with the manufacturers. (Yeah, blame the victim.) Otherwise, there's nothing he can do.
No offer to send a technician. No offer to credit my account for the 7 days (so far) that I've had either spotty or no internet access. I try not to be one of "those guys" as I understand occasional problems occur. But 7 days? And then a denial that it's on their end? Ridiculous.
Just venting. Sorry.