Forum Discussion

turtle-speed's avatar
turtle-speed
Contributor
5 years ago

Speed reduced = Bill reduced??

Cox has been on my street, ridge wood /pond view lane w-suffield for over two months now looking busy. I say this because the system has gotten worse unfortunately, not better.... Why is my bill not, and others effected whom are reading this in the area, not automatically reduced given the amount of written  complaints on file now with CT DCP  &  PURA??

Techs and subs have repeatedly stated there is water in the direct burial lines and they will not be replaced. good luck. 

How many complaints with the state of ct does it take on average before a solution presents itself i ask from other's in the same boat.

  • JollygoodUserna's avatar
    JollygoodUserna
    New Contributor
    5 years ago

    Having the same issues here in Nevada but 'water' can't be used as an excuse in this climate. 

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Turtle-speed, I can certainly understand your frustration and I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can help. Thanks. -Allan, Cox Support Forums Moderator.
  • turtle-speed's avatar
    turtle-speed
    Contributor
    5 years ago

    23 Days since post with one notable change; The "vice president" contacted local "complainers" to express his anger toward us consumers filing complaints with the state of CT. And, in case your wondering, nothing is fixed, in fact, my son missed his zoom graduation this am do to unreliable service drops.  Looking forward to online schooling fun. 

    question: would cox replace the underground direct burial wiring if it should go missing and appear in a giant tangled mess somewhere, they'd have to use new wire then id imagine.

    • SharonL's avatar
      SharonL
      Former Moderator
      5 years ago
      Hello,

      I am sorry to hear you are having difficulties with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
       
      Sharon
      Cox Support Forum Moderato