Hi Zoey851 and Coxidiot. I apologize that both of you are having issues with spam. Please mark each message as spam in order for the spam filters to update this information in the filters. Also, you can create spam filters to filter this as well. Thanks, Lisa - Cox Support Forums Moderator
You said >>Please mark each message as spam in order for the spam filters to update this information in the filters. Also, you can create spam filters to filter this as well. << The first thing I do is forward each spam msg.as an attachment to email@example.com. I've been doing this for 4 mos. now and I really think it is a waste of time, I've actually seen an increase in spam msgs. I then mark each msg. as spam and it moves to the spam folder.
Now, you said I "can also create spam filters to filter this as well". I have no idea what you're talking about, could you please walk me thru it ?
Once you are in webmail, select the gear in the top right corner, select settings, go to the left-hand side under Basic settings, select Inbox, then select filter rules, then select add new rule and follow the prompts from there. You can add as many rules or conditions within the rules as you need. Thanks, Lisa, Cox Support Forums Moderator
Hi Coxidiot, say you want to create a filter to block the endless stream of spam emails related to back pain and joint pain. Within Webmail, click on the Setting icon, choose Settings, click on Inbox from the left-hand menu, and then click on Filter Rules. Click the blue "add new rule" button. Think of a name for your rule and type it in the "Rule name" box. For this example, I named the rule "Pain." Click on "Add condition." The condition defines the what the rule is filtering. I chose "subject" and typed in the word "pain." I want any email with the word "pain" in the subject line to be automatically moved from the Inbox to the Spam folder. Click "Add action." The action is what you want the filter rule to do with emails that meet these conditions. I chose "File into" and selected the Spam folder. Then click OK. You can add more than one condition, if you like; just be sure to change the dropdown option "Apply rule if all conditions are met" to "Apply rule if any condition is met." Try creating your own rule. Once you've chosen your conditions and actions, click the blue Save button at the bottom of the "create new rule" page. Let us know if you have any questions or issues! -Becky, Cox Support Forums Moderator