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Unhappy_Custom2's avatar
Unhappy_Custom2
New Contributor
6 years ago
Solved

SMTP not working with Outlook 2016

I login to webmail and  and see my connect settings Secure and 993 for IMAP and Secure 587 for SMTP.  I look up how to connect to Outlook 2016 on Cox is states select "SSL" - well in outlook 2016 there is no SSL just "SSL/TLS"  so I select "SSL/TLS".

In outlook 2016 Test of IMAP is fine.  Test of SMTP fails  with the following error:

  Sending' reported error (0x800CCC1A) : 'Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.'

OK ISP I need your assistance.

Thanks

SMTP Failure
  • CarolLM's avatar
    CarolLM
    6 years ago

    Hi, we'd like to better assist you with this matter.  Please send an email to cox.help@cox.com or a Facebook private message or a Twitter direct message.  Thanks, 

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  • CarolLM's avatar
    CarolLM
    Former Moderator
    6 years ago

    Hi, we'd like to better assist you with this matter.  Please send an email to cox.help@cox.com or a Facebook private message or a Twitter direct message.  Thanks, 

  • yak's avatar
    yak
    Contributor III
    6 years ago

    Something is going on.  Whenever I get the SMPT error, I know Cox is having server troubles.  The first 5 times it happened (over the years)  i did all of the normal troubleshooting.  nothing helped. eventually Cox would get it fixed.  for a while they transferred me from the servers in the western USA to the eastern servers.  February 18 I could not send emails. I get a dialog box with the choice to "Try Later" or "Edit Message".  I choose Edit and keep trying until it sends.  Cox said they were going to post a Current Issues page on their website; I am going to check if anything has been posted.  That would save countless hours of rebooting computers, clearing caches, deleting cookies. (all of the normal suggestions which never help). 

  • mail_system_er1's avatar
    mail_system_er1
    New Contributor
    6 years ago

    I was having the same kind of issues.  First I was getting the box asking for my user name and password.  Next I could not send mail with my outlook 2016.  I tried my cox webmail and had no issues getting or sending mail.  Tech support confirmed all my settings were correct and advised me to use webmail until they fixed the smtp server.  Today I exported my mail to a pst file and removed the account. Changed my password for my cox account and added my cox mail account back to outlook -- reviewed the settings and they were the same as before, so I imported my mail pst file and restored all my saved mail.  Now I can send and receive mail.   we will see for how long.  I hope I do not have to go thru all this again

  • Unhappy_Custom2's avatar
    Unhappy_Custom2
    New Contributor
    6 years ago

    This answer doesn't help all those who are having the same problem.  Thats what FORUMs are used for....